How to Send Survey Notifications through Google Chat™

ThriveSparrow allows you to send real-time survey notifications directly via Google Chat™, helping you boost visibility and response rates across your organization.

This guide walks you through the steps to set up and enable Google Chat™  notifications for surveys.

Prerequisites

Before you begin, ensure the following:

• You are an admin for both your ThriveSparrow account and your Google Workspace™.
• You have access to install apps within your Google Workspace™  environment.
   

Step 1: Connect Google Workspace to ThriveSparrow

1. Log in to your ThriveSparrow account.
2. Navigate to Integrate → Google Workspace™.
3. Click Connect to enable the integration.
   
    

📌 To send notifications through Google Chat, you must import employees from Google Workspace into ThriveSparrow. Refer to this guide for step-by-step instructions. 

Step 2: Install the ThriveSparrow App in Google Chat™ 

1. Open Google Chat™.
2. Search for and install the ThriveSparrow app.
3. You’ll now see the ThriveSparrow bot in your chat list.
    

To initiate the connection:

• Type /connect directly in the chat window
• Click the Connect button in the bot chat
  
  

  

Step 3: Authenticate and Enable Notifications

1. You’ll be redirected to the ThriveSparrow login page.
2. Log in with your admin credentials.
3. Upon successful authentication, you'll land on the Google Workspace Integration page.
4. Toggle on Enable Engage Notifications for Google Chat™ 
   
    

Step 4: Turn On Notifications for Surveys

To enable Google Chat notifications for a specific survey:

1. Navigate to the Engage module.
2. Select your survey and go to Configure → Survey Settings.
3. Enable the Google Chat toggle for that survey.
   
    

Important Note

If you're not a ThriveSparrow admin, you won’t be able to connect your Google Workspace or enable survey notifications.