Employee Net Promoter Score (eNPS) Calculation

Employee Net Promoter Score (eNPS) measures employee loyalty, satisfaction and likelihood to recommend the workplace to others. It’s based on a simple question: “On a scale of 1 to 10, how likely are you to recommend our company as a great place to work?”

The eNPS calculation mostly relies on a 10-point scale. Here’s how responses are categorized:

• Promoters (9-10): Employees who select 9 or 10 are the most satisfied and are likely to promote your company as a great place to work. They are enthusiastic about the workplace and are likely to speak positively about it to others.
• Passives (7-8): Employees who rate the workplace a 7 or 8 are relatively satisfied but only partially enthusiastic. They are neutral and may leave the company if a better opportunity arises. Passives are not included in the final eNPS calculation but provide insights into areas for improvement.
• Detractors (0-6): Employees who rate their experience between 0 and 6 are generally unsatisfied and unlikely to recommend the workplace. They may have negative perceptions or experiences that could affect overall morale.

eNPS = Percentage of Promoters - Percentage of Detractors

Example Calculation:
Suppose you have 100 respondents, with the following distribution of results from the survey:

• Promoters: 50 employees
• Passives: 30 employees
• Detractors: 20 employees

Calculate the percentages for Promoters and Detractors:

• Promoters: 50/100×100=50%
  Detractors: 20/100×100=20%
  
  

eNPS Score = 50% - 20% = +30% ( now based on the specific industry you’re in, you can compare your eNPS score with others in the same industry to know where you stand.)